Stay Top of Mind, Automatically
The money is in the follow-up. We set up automated emails and texts that bring customers back, fill quiet weeks, and turn one-off jobs into repeat work - all running in the background.
Follow-up that runs itself
Most businesses lose money simply by not following up. We build automated email and SMS sequences that do it for you - answering new enquiries fast, reminding customers about appointments, asking for reviews, and bringing past customers back. Set up once, running forever.
The messages that keep your pipeline full
- New enquiry follow-ups - every lead gets an instant reply, then a sequence that keeps them warm
- Appointment reminders - cut no-shows with automatic email and text reminders
- Review requests - after every job, ask for a Google review at the perfect moment
- Promotions and campaigns - quiet week? Message your whole list in minutes
- Win-back messages - reactivate past customers who haven't booked in a while
- All from your CRM - contacts, messages, and results in one place, no extra tools
Set up once, running forever
Great for any business with repeat customers
If customers come back, refer friends, or need reminding - email and SMS automation turns that into steady, predictable work without the manual chasing.
- Service businesses with repeat or seasonal customers
- Anyone chasing reviews or quotes by hand
- Businesses with no-shows eating into the calendar
- Owners who want marketing that runs without them
Frequently Asked Questions
Do you write the messages for me?
Yes. We write the emails and texts, set up the automations, and match them to your brand voice. You approve everything before it goes out. Once it's live, it runs in the background.
Will this annoy my customers?
Not if it's done right. We keep the frequency sensible, lead with something useful, and make opting out easy. Done well, customers are glad to hear from you - a reminder or a check-in is a service, not spam.
What kind of messages can it send?
Automatic follow-ups for new enquiries, appointment reminders, review requests after a job, promotions for slow weeks, and reactivation messages to past customers. We set up the ones that fit your business.
Is it compliant with Australian rules?
Yes. We follow Australian spam and consent rules - clear opt-in, an easy unsubscribe on every message, and proper record-keeping. We keep you on the right side of the law.
Do I need separate software for this?
No. It runs through your Light Leads CRM, so your contacts, messages, and results are all in one place. Nothing extra to buy or log into.